The Process for Applying to Become an NDIS Provider
NDIS Marketing: 5 minute read
Published May 8, 2024

The Process for Applying to Become an NDIS Provider

Becoming a registered NDIS provider involves a multi-step process that ensures organisations meet the necessary requirements to deliver high-quality and safe services to NDIS participants. In this article, we will outline the key steps in the application process and provide guidance on how to navigate each stage successfully.

Step 1: Understand the Requirements

Before beginning the application process, it is essential to have a clear understanding of the requirements for becoming an NDIS provider [4]. This includes:

  • Familiarising yourself with the goals of the NDIS and the role of registered providers [4].
  • Ensuring that you provide supports and services that are funded under the NDIS [4].
  • Comprehending the benefits of being a registered provider, such as being able to provide services to NDIS-managed participants or offer plan management services [4].
  • Knowing what NDIS participants expect from your organisation in terms of service delivery and support [4].
  • Meeting the formal requirements set by the NDIS Quality and Safeguards Commission (NDIS Commission) for provider registration [4][5].
  • Understanding the pricing and payment structure for the services you intend to provide [4].

Step 2: Start Your Application

Once you have a solid understanding of the requirements, you can begin the application process by starting a new application on the NDIS Commission’s Application Portal [2][5]. During this step, you will need to:

  • Provide information about your organisation, including contact details, corporate structure, and outlets/places of operation [2].
  • Select the registration groups that your organisation provides, which determines the relevant NDIS Practice Standards [2].
  • Complete a self-assessment against the NDIS Practice Standards that are applicable to the supports and services you deliver [2].

You can exit the Application Portal and return to complete your application at any time within 60 days [2].

Step 3: Select an Approved Quality Auditor

After submitting your online application, you will receive an ‘initial scope of audit’ document by email from the NDIS Commission, summarising whether you require a ‘verification’ or ‘certification’ audit and information your organisation needs to share with the auditor [2].

It is your responsibility as the applicant to engage an approved quality auditor to undertake the audit [2]. You can request a quote from more than one auditor to make your decision. They will use the ‘initial scope of audit’ document you received to quote for their services. You can also discuss your specific needs and circumstances with auditors to negotiate the best value [2].

Step 4: Undergo an Audit

Once you have selected an approved quality auditor, they will check that the scope of audit is accurate and begin the audit process [2]. The process is different for ‘verification’ and ‘certification’ audits:

  • Verification audits are typically for providers delivering lower-complexity, lower-risk services, and involve a desktop review of the required documentation [1][2].
  • Certification audits are for providers delivering more complex or higher-risk supports and services, and involve a more comprehensive assessment against the NDIS Practice Standards [1][2].

Auditors will also complete their assessment in a way that takes your organisation’s size and scale, and the scope and complexity of the services being delivered, into consideration [2]. The auditor will work with you to help you understand the findings and give you the opportunity to ask and answer any questions [2].

Step 5: NDIS Commission Assessment

After the audit is complete, the auditor will submit the outcome to the NDIS Commission through an online portal [2]. The NDIS Commission will then assess your application and conduct a suitability assessment of your organisation and key personnel [2][5].

The suitability assessment considers factors such as:

  • Previous registration as an NDIS provider
  • Any banning orders, convictions, or adverse findings
  • Insolvency or disqualification from managing corporations [2]

The NDIS Commission may require additional information and documents from new applicants regarding skills and experience [2].

Step 6: Receive Your Application Outcome

Once the NDIS Commission has completed their assessment, they will contact you to let you know if your application has been successful and the reasons why, or if it has been unsuccessful [2][5].

For successful applicants, you will receive a certificate of registration outlining the services or supports you are approved to provide, the period of registration, and any conditions you must follow to keep your registration [2][5]. You should also review your worker screening requirements at this stage [2].

For unsuccessful applicants, you will be notified of the decision in writing [2]. If you disagree with the decision, you may contact the NDIS Commission to request a review within three months of the decision [2]. If your application is still unsuccessful following the review, you may seek a further review by the Administrative Appeals Tribunal [2].

It is important to note that the timeframe for processing your application will depend on various factors, including the size and scale of your organisation, as well as the complexity and range of the supports and services you deliver [2]. Some applications may take longer to process than others.

In conclusion, the process for applying to become an NDIS provider involves several key steps, from understanding the requirements to undergoing an audit and receiving your application outcome. By following this process and meeting the necessary standards, organisations can become registered NDIS providers and deliver high-quality services to NDIS participants across Australia.



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